Shipping Policy

Your order will be processed in accordance to Eco Dog & Cat's Shipping Policy described below: 

PROCESSING TIME

• All orders placed before 1 pm will be shipped on the same day.

• Orders placed after 1 pm will be shipped on the next business day.

SHIPPING RATES

We use Australia Post for all our orders.

We offer free shipping in Australia, with delivery expected between 2-8 days. The shipping rates for other countries are: 

Please note that you are responsible for covering the cost of any duties or taxes imposed by your country. 

TRACKING NUMBER

A tracking number provided for all orders. As soon as your order has been shipped, you will receive a confirmation email with tracking details.

SHIPPING TIMES

Please refer to the Australia Post website at auspost.com.au for the latest delivery updates and estimates. 

Covid-19 notice and information

Eco Dog & Cat will do our best to get our products to customers quickly. However, delays with all deliveries cannot be avoided with flights being grounded and customs clearances' changing frequently. Although our preferred shipping carrier is Australia Post for all international parcels, we will also monitor and choose the most reliable international shipping carrier with changing circumstances/needs to minimise potential delays. Eco Dog & Cat cannot guarantee delivery times and is not responsible for carrier delays. Please do allow additional time for delivery.

MISSING ITEMS

All of our shipments include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your delivery address, but you have not received your order, please contact your local post to investigate the issue.

We cannot be held accountable for packages where tracking information states the box has been delivered to your order address.

We will lodge an investigation request with Australia Post for all reports of a missing parcel. We will replace the lost item once the order is deemed lost by Australia Post. Please understand that we cannot offer a replacement during an ongoing investigation. Please get in touch with us at support@ecodogncat.com to initiate the process.  

INCORRECT ADDRESS DISCLAIMER

The purchaser should ensure that they provide the correct shipping address. Failure to provide the correct delivery details may result in incorrectly delivered goods, undelivered goods and additional redirect or redelivery fees. We do our best to speed up processing and shipping times, so there is a tiny window to cancel or change the details of your order.

If you need to change your shipping address, please email us immediately at support@ecodogncat.com. We will try our best to make the changes before it ships out; however, we cannot guarantee that we will be able to do so once it has started being fulfilled.

If your package gets returned to us due to the incorrect shipping address, you will be refunded for the product(s), not the shipping fee. Alternatively, we can ship your order to your correct address. The shipping fee will be invoiced to the customer before re-shipping your order.

Last updated: 1 Dec 2021